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Full redesign of Eventscase’s check-in app, solving all the usability problems of the previous app, adding new features and boosting the interface design to meet clients nowadays’ expectations.
The Check-in App is used by event staff to manage attendee numbers. With the app, we can track how many people have arrived, how many are yet to arrive or have left, check them in or out of sessions, and manage their add-ons if applicable
May-July 2024
researcher
UX designer
UI designer
Figma
Miro
The Check-in App was a product burdened with significant technical debt and numerous usability issues. Additionally, it was never designed by professional designers—developers built it from the ground up. As a result, the UI was filled with inconsistencies and did not meet the standards customers expect today.
Of users are unsure whether the check-in button is clickable
User couldn’t find an alternative to check in an attendee who couldn’t find their QR code
Users reported that the mandatory manual check during code scanning made the attendee entry process too slow
The new Check-in App addresses all the previously mentioned issues and shares the same visual identity as the other product, the Digital Venue.
¿Want to take a look at the entire app flow?
Simply scan the attendee’s QR code with the device’s camera to trigger an automatic check or an actionable check, depending on event’s needs.
Search the person you’re looking for in the list, and either check them in directly or open their profile for more information.
If you’re short on time and can’t register the attendee, or if you only need to count the number of people without tracking their identities, simply add them manually.
The goal was to completely redesign the app from the ground up, rather than building upon the existing version.
To accomplish this, I conducted 10 user interviews to gain a deeper understanding of the challenges current users were facing, particularly in real-world usage contexts.
In addition, I performed a competitor analysis, examining similar products from our competitors. (You can view the full analysis by clicking the button below)
Lack of flexibility
It was challenging to amend mistakes, such as checking in the wrong attendee or switching between check-in methods in case of an issue.
Inefficient bulk actions
There is currently no quick way to check in or out large groups of attendees when recording their data is unnecessary.
Unclear information and poor hierarchy
The information displayed lacked clarity and an effective structure, making it harder to navigate.
Scanning issues in poor lighting conditions
The app struggled to scan codes effectively in challenging lighting environments.
Among the various design options I proposed, these two were the preferred by the team, so we proceeded to an A/B test to pick the most suitable one. To measure the success, we would check how long testers took to develop given tasks and if they could find the options and anticipate how they work.
Option.1
Option.2
Easy navigation
Actionable Check-In/Check-Out Button: The check-in and check-out button is designed as a clear, actionable element, allowing users to easily correct mistakes if needed
Quick Access Switcher: The bottom switcher provides users with fast access to alternative check-in methods for attendees
Hierarchy & more info
Clear Information Architecture: Attendee information is now organized with a clear hierarchy, enabling users to quickly locate the data they need in one single place
The ideal next step would be to distribute surveys to the staff trained to use the app, after each event. This will help assess their experience with the app and include open-ended questions to gather valuable feedback for future enhancements.
Event management can be stressful, so attending events in person to observe how staff use the app and identify the challenges they encounter in real-time would provide incredibly valuable insights.
Improved customer satisfaction rates in the post-event survey
Reduced overall time spent during check-ins, check-outs & add-ons check
Quicker resolution of issues during the check-in